Non- Violent:
Front desk will call out to anyone who is in the office and say:
“Hi [Kim/Amy/Rachel/Betsy], could you please come to the front desk and help a guest?”
Ask the guest to take a seat
Inform them that someone will come to assist them, in a few mins.
Senior staff will assess the situation and may ask the front desk to use their office to make a call to the non-emergency UWPD, which is 5-UWPD from a campus phone and should be posted in each office by the phone.
Possibly Violent or Escalating Behavior:
If the individual seems to escalate or become a concern of injury to themselves, others or property:
immediately phone 911 if you can ( phone can be left off the hook or on hold, help will still arrive)
Send a message out to the “A&A All Staff” Team chat writing that you need assistance or the police immediately in GUG 211.
Tell the individual you will go get your supervisor and close yourself in an office with another staff member and then call 911.