ONGOING

Retrieve and drop off mail to cabinet on first floor

MORNING

Wash coffee maker, wipe coffee pot, make Coffee

Complete building walk through for Guggenheim conference rooms

Check GUG 211A to ensure all GUG 211D Conference Room

• Straighten chairs.

• Open blinds.

• Ensure the computer is plugged in and tech is in standby mode.

• Wipe down surfaces.

GUG 211K Kitchenette/Copy Room

• Make coffee.

• Refill paper in copier.

• Clean and tidy if needed.

GUG 211A Package Room

• Make sure packages are labeled, sorted, and organized on the shelves

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START OF EACH SHIFT

Log into Teams

Check the Frontdesk Passdown Channel

Check laminated recurring task sheet 

Check voicemail

Check three GUG screens

END OF EACH SHIFT

Write a new comment in the Frontdesk Passdown Channel with the date and shift times covered as the header. The comment should include any loose-ends you may have not addressed or information that needs to be shared. 

LOCK SAFE UPON CLOSING

Tidy work area

END OF THE DAY

Clean copy room

Wipe down kitchen

Clean Coffee Station

Check conference room and turn off lights

Straighten waiting area

Lock the package room

Do Security Check - are doors closed that need to be closed in GUG? 

Check paper levels in copiers in Main Office, Gug 3rd floor, and computer lab. (AERB 241 will email front desk if they need paper).

WEEKLY

Check coffee stock, Monday morning. Tell Kim if we need more.

Send out email to core staff for supplies, Wednesday morning

Check office supplies/place order, Friday (1pm)

Audit the package room and package pick-up list, Monday morning

Throw out any piles of general magazines that were left for pick up by the mailboxes.  If anyone’s mailbox gets too full, arrange to drop it off in their office, Monday morning

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• .

GUG 205 Denton Study Room

• Straighten up chairs and tables.

• Remove any personal belongings and put them in lost and found.

  • (Games and puzzles already in there are okay).

• Restock cleaning supplies as needed.

GUG 212 Computer Lab

• Remove any personal belongings and put them in lost and found.

• Ensure all computers are plugged in.

• Straighten/push in chairs.

• Wipe down surfaces as needed.

GUG 3rd Floor Copier

• Refill paper.

GUG 2nd/3rd Floor & AERB 1st/2nd Floor:

• Ensure hallway TV screens in GUG and AERB are working. Check the wiki for instructions to troubleshoot.

GUG 305 Meeting Room

• Straighten tables and chairs (U shape configuration).

• Wipe down surfaces.

• Open blinds.

• Ensure the tech touchpad is responsive. Tell David if there are any tech issues.

GUG 309 Kitchen

• Wipe down counters if needed.

• Restock supplies (soap, paper towels, sponge, etc.) as needed.

GUG 311, 316, and 318 Suites

• Straighten chairs and wipe down surfaces as needed.

• Replace dry erase and cleaning supplies as needed.

AERB 130

• Straighten chairs.

• Wipe down surfaces.

• Ensure the tech touchpad is responsive. Tell David if there are any tech issues.

End of day:

• Lock safe.

• Close package room door.

• Turn off lights.

• Ensure the 211 front door is closed and locked.

Daily/Ongoing Tasks:

• Check and process mail.

• Check and process room reservations.

• Check and triage emails for aafrontdesk.

• Check aa-access email.

• Keep the front desk/waiting area clean and tidy.

• Check shared supplies and reorder when needed.

• Update software in conference rooms. [Guide]. (Weekly).

• Audit package room & package pick up spreadsheet.

• Audit safe.

• Make sure building signage is up-to-date.

Front Desk “Quick Guide”

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